18 Troubleshooting
This section provides a table that lists some of the most commonly
encountered problems and provides possible causes and solutions.
Problem
Possible cause
Possible solution
My phone isn’t
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Make sure that the
charger is plugged in
correctly.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors,
move toward a
window.
The phone line has
changed
Press and hold
to
select the correct line -
line 1 or line 2.
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Troubleshooting
18
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless
service provider.
You have not set up
your voice mailbox
with your service
provider.
Call your wireless
service provider.
You have not saved
your voice mail number
in your phone.
Refer to “Use voice
features” on page 63.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.
You have forgotten
your password or are
entering it incorrectly.
Problem
Possible cause
Possible solution
19
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